About Me

Work History

May 2021 – Current

Associate Director, Product Management

S&P Global

  • Manage the product strategy and development roadmap for secure authentication, modern security, entitlements, access control, customer contract fulfillment, licensing, account administration, migration and integration.
  • Manages the definition, development and launch of features and initiatives customer contract provisioning, content licensing and tools for integration and migration.
  • Working with key stakeholders in product divisions and product support, determine the roadmap and phased development and work with the development team to build and launch features that deliver business value.
February 2020 – May 2021

Software Development Coordinator,

Calgary Parking Authority (City of Calgary)

  • Managed CPA SaaS products, coordinate with stakeholders to gather requirements, strategically prioritize features, product backlog, and translate business requirements into technical requirements.
  • Owned & Managed the suite of Parking management products, including multi-channel Parking payments, Parking management, Enforcement, Ticketing and collection systems, generating more than $45+ million yearly.
  • Analyzed market patterns/trends/customer issues and introduced new products like FlexPass and LocalDeals.
  • Managed UX team, used data to identify customer issues, tracked metrics and delivered fixes improving mobile app rating from 2.4 to 4.7 stars and reduced customer support requests.
  • Improved products’ time-to-market by 3 months by efficiently managing the product backlog, stakeholder’s communication, leading product team meetings and using best project management practices.
  • Launched FlexPass within 1 month by efficiently managing the product backlog and effective collaboration with the Marketing and Sales team.
  • Coached the development team and implemented Scrum Agile framework, leading to increase in the team velocity while reducing the overall delivery time on 4 major projects.
November 2017 – February 2020

Software Product Solutions Designer

Blackline Safety Corp.

  • Designed efficient safety solutions impacting the safety of thousands of workers worldwide by collaborating with the Software Development, UX design and Data Analytics team.
  • Translated business requirements into technical requirements and validated requirements to the Scrum teams.
  • Acted as SCRUM master in Agile product development environment, creating epics and user stories, conducting grooming and estimating, sprint planning and review meetings.
  • Prioritized product roadmap, wrote epics, and user stories, and assisted development from inception to launch.
  • Coached and implemented Scrum framework leading to an increase in team velocity of 3 scrum teams.
  • Supported Global Product Manager in delivering 5 major product features and 2 new products.
May 2016 – May 2017

Program Manager – ElectionBuddy.com

Rightlabs Inc.

  • Managed product backlog, ran A/B testing experiments, gathered and refined requirements from enterprise customers, and conducted beta testing programs for ElectionBuddy new developments.
  • Increased revenue by almost 70% than last year by effectively analyzing customer support requests, feedback, and user interaction data from Helpscout, Fullstory, and Woopra; and determining new features, business issues, and improvement areas to deliver maximum value to customers & business.
  • Saved 100s of man-hours monthly by Automating business processes leading to a 60% reduction in manual work.
  • Wrote epics, and user stories and defined requirements for the development team.
  • Acted as SCRUM master in Agile environment, facilitated major manage sprint ceremonies.
November 2015 – May 2016

Project Manager

Peerbits

  • Conducted project kick start meetings, requirements elicitation and analysis, created use cases and prototypes.
  • Created project plans, system requirements specifications and team schedules for each project managed.
  • Set project milestones, defined sprint objectives, assign tasks to different teams, including the Web Developer team,
  • Mobile App developer, QA and BA teams, also reviewed and delivered project demos to clients.
  • Managed IT product development from ideation to development to implementation and maintenance for the client.
  • Managed and delivered 11 mobile app products with a team of 26, practiced Agile and Waterfall methodology.
  • Delivered projects with 95% customer satisfaction and within the delivery deadline.
September 2014 – July 2015

Project Manager

Avighna Solutions

  • Managed and delivered Digital security system products based on customer requirements, writing epics, and user stories, prioritized product backlog items and facilitated brainstorming sessions with potential enterprise clients.
  • Created project plans, managed project implementation and project delivery to clients
  • Managed and delivered 13 digital security system projects with a team of 6, practiced Waterfall methodology.
June 2014 – August 2014

IT Project Manager

PIC Investment Group Inc.

  • Identified minority investment tracking system requirements, and business issues, designed process flow and delivered presentations to define product backlog. Developed and delivered the end product to the company.
  • Implemented CRM system for 3 minority companies and developed company website.
March 2013 – May 2014

Product Director

Istudyapp

  • Collaborated with 2 universities and 3 colleges to identify product requirements, creating process models, epics, user stories, and prototypes at every stage of product development from conception to launch.
  • Developed Istudyapp web portal, managed mobile app development, and created help documentation.
  • Created Marketing and Sales documentation for the business, and delivered sales demos to potential clients
  • Implemented app in 3 institutions for 120,000 users with a team of 6 members, practiced Agile methodology.
August 2010 – February 2013

Project Coordinator

Socialite

  • Created RFPs and SRS, conducted project kick start meetings, and performed requirement elicitation and analysis.
  • Created project charter, team and client communication management. Managed product development, and Delivered 7 web projects with a team of 6; practiced Waterfall methodology.

Education

2014

Master of E-Business

Sardar Patel University, India

Studied Business Information Systems, Business Analysis, Project Management, Advance E-commerce, Database Design, Marketing, System Documentations, Manage IT Systems and processes. Scored 86%

2013

Bachelor of Business Administration IT Management,

Sardar Patel University

Studied System Design and Analysis, Business Information Technology Management, E-commerce, Marketing Research and Product Marketing, and Database Design. Scored 75% – Gold Medal

Core Competencies

Feature Prioritization & Road Map Planning

Conducting Customer Interviews & User Testing

Writing Tech Specs & Requirements

Agile Development & Project Management

Translating business-to-technical requirements

Market & Feature Assessment

Setting up & Tracking Metrics

Knowledge of User Experience Best Practices

Technical Skills

Soft Skills

Critical Thinking And Analytical Skills

Leadership And The Ability To Take Initiative

Problem Solving & Time Management

Communication Skills

Professional Training & Certifications

  • Product Manager Nano Degree – Udacity
  • Certified Scrum Product Owner (CSPO) – ScrumAlliance
  • Professional Scrum Master I (PSM I) – Scrum.org
  • Agile Project Management – Quadrus
  • Product Management Training – Udemy
  • Project Management Professional Training – Udemy

Extracurricular & Voluntary Activities

  • Developed and Designed an automated immigration application system and online immigration eligibility calculator for a reputed immigration law firm based in Toronto, Canada.
  • Vice President at AIESEC, Jan 2012 to Dec 2012 – Managed Information Management systems of the LC.
  • CEO of SETU, SEMCOM College, June 2011 to May 2013 – Head of the college IT team, and managed development of custom web systems, websites and social media management.
  • Developed two web-based systems for Vodafone Ltd. Gujarat Division, a leading Telecom Company.
  • Developed Patient Data and Medicine management system for Shri Sai Homeopathy Hospital.
  • Developed an online library system – bookworm-charotar.com for SEMCOM college.
  • Participated in 42 National level Business and IT events, and won in 28 events.

Awards & Recognition

  • Techthelete Of The Year Award in 2013, SEMCOM College.
  • Best Business Idea Contest winner in 2012, 2013 & 2014, at SEMCOM College.
  • Pride of Vallabh Vidyanagar Award in 2012, by Charutar Vidya Mandal.
  • Pehel – Best Innovative Solution Contest winner, by Mumbai Angels.
  • Best Stock Trader & Analyst, Bullring in 2012, 2013 & 2014, at R. A. Podar College, Mumbai.

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